Siebel Financial Services eBusiness Application Integration Guide > Financial Services eAI Business Scenarios > Data Access and Replication >

Accessing Customer History Information

Financial Service institutions are typically very cautious in the way they treat customer data. However, they still need to provide access to data while replicating as few times as possible, if at all. Your Customer Service agents need to know the transaction history of your customers in order to serve them best. This information is typically stored in Customer Account Transaction Management systems on mainframe computers.

Table 25 details the requirements for integrating customer transaction history information into Siebel.

Table 25. Customer Data Import Integration Requirements
Business Requirement
Technological Requirement
Siebel's Financial Services eAI Solution
To access the Siebel database
Business service to query the integration object
Industry XML Transaction Manager
FINS ACORD XML Transaction Manager
FINS IFX XML Transaction Manager
Transaction Manager Factory Class
To convert internal Siebel message format into different industry XML standards.
Siebel message-to-XML conversion technology
Industry XML Converter
FINS IFX XML Converter
Converter Factory Class
To place the converted XML document in the destination queue
IBM MQSeries compatibility
EAI MQSeries AMI Transport
EAI MQSeries Server Transport

Siebel Virtual Business Components (VBC) are built to handle just this business need. VBCs abstract external data and present it to the Siebel application as part of the Siebel data model. All the Siebel business logic and user interface components can process Virtual Business Components in exactly the same way that they handle Siebel's regular business components.

Table 26 displays the requirements for customer data access integration.

Table 26. Customer Data Access Integration Requirement
Business Requirement
Technological Requirement
Siebel's eAI Solution
To provide access to the Customer Information Files (CIF) stored on a mainframe and display the information in the customer portal
Access to non-Siebel data without replication
Siebel Virtual Business Components (VBC)

 Siebel Financial Services eBusiness Application Integration Guide 
 Published: 18 April 2003