Bookshelf v7.5: Importing the Knowledge Base File

Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Smart Answer Setup >

Importing the Knowledge Base File

You import the KB File into a catalog in the Catalog Administration screen. The catalog name must be the same value in the following three places:

The catalog name in the Catalog Administration screen.

The Knowledge Base Name in the Smart Answer Manager server component parameter.

(for eMail Response only) The Smart Answer Catalog process property in the eMail Response - Process Message workflow. This process property value defaults to KB. To override this value with the name of your catalog, you assign the name of your catalog to the response group's Catalog Name input argument.

NOTE: By default, the Response Group monitors the catalog titled KB. As a result a Catalog Name input argument is not required as long as you enter KB as the name of your catalog and as the knowledge base name parameter in the Smart Answer Manager server component.

Before you can import the KB file into your KB catalog, you must copy the KB file to a specific location in the Siebel File System. To import the KB file into your KB catalog, perform the following tasks:

Copy your KB file (including the .kb file extension) to the Siebel File System in the \cms directory.

Import the KB catalog and categories in Catalog Administration.

To copy the KB file into the Siebel File System

Navigate to Server Administration > Enterprise Configuration.

The Enterprise Configuration list appears.

Click the Enterprise Parameters tab, and query for FileSystem.

The value in this parameter shows you the location of the Siebel File System.

Copy the KB file to the Siebel File System's \cms root directory.

To import the KB catalog and categories

Navigate to Site Map > Catalog Administration.

The Catalogs list appears.

Click the More Info view tab and in the More Info form, click New.

Use the table below to complete the necessary fields.

The table shows only those fields that are used for Smart Answer.

Step off the record to save it, and click Smart Answer Import.

The KB file and its categories have been imported into your catalog file.


Field Name	Description
Name	Required. Name of the KB catalog that you used when you enabled the Smart Answer server component.
Description	Optional.
Active checkbox	Not used.
Smart Answer Catalog File	Type. The KB filename without the .kb file extension.
Smart Answer Master Server	Not used.