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Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >

Working with Smart Answer Profiles

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After importing the knowledge base, you must then create a Smart Answer Profile then associate the profile with a Smart Answer setting or a number of settings. There are three different profile types, which are listed below:

Manual Search. Associated with eService and employee applications, such as Call Center.
Auto Search. Associated with customer and partner applications, allowing users to search for service requests.
eMail Response. Associated solely with eMail Response.

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