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About Siebel UCM Applications
Siebel Universal Customer Master Applications (Siebel UCM Applications) provide a Siebel platform that functions as the master file for an organization's enterprise-wide customer information. It consists of the following master file modules:
- Siebel Universal Customer Master
- Siebel Advanced Customer Profile
- Siebel Product Master
- Siebel Marketing Master
- Siebel Sales Master
- Siebel Service Master
The Siebel Universal Customer Master is the base module on which all other master file modules build. The Siebel Universal Customer Master module consists of a set of Siebel data model tables that store customer data; the other modules extend this concept to hold additional marketing, sales, and service data. Siebel UCM Applications act primarily as an information database and are not intended to function as an end-user application.
When Siebel UCM Applications are used as the master database of an organization's data, one or more of the modules—through proprietary and third-party software—interact with back-office systems and Siebel eBusiness Application deployments to provide a unified data-set across an organization's multiple channels, lines of business, and applications.
In addition to the data model mentioned previously, Siebel UCM Applications include a data manager, an object manager, and a limited interface used for administrative tasks. A standard Siebel eBusiness Application user interface is not included with Siebel UCM Applications.
Siebel UCM Applications can be implemented in different scenarios with or without standard Siebel eBusiness Applications. Siebel UCM Applications can also interact with other third-party back-office systems through any of the following means:
- By invoking Universal Application Network integration business processes currently available with UAN Customer Lifecycle Management. See Integration Business Process Guide: Universal Application Network Volume 3 for further information.
- By directly invoking the Application Services Interfaces, which can be published as Web Services, Java Data Beans, and so on. See Application Services Interface Reference for further information.
- By using any previously available Siebel integration technologies such as Siebel eAI, EIM (Enterprise Integration Manager), MQ Series Adapter, COM, CORBA, and so on.
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Siebel Universal Customer Master Applications Reference Published: 18 April 2003 |