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Siebel Universal Customer Master Applications Reference > Siebel UCM Applications Scenarios > Siebel Universal Customer Master Scenario 1 >

Business Solution

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The solution is to continue to use the Siebel UCM Applications as a key component in the synchronization of customer profile information across customer-related applications, including back-office. Siebel UCM Applications provide this solution with the following benefits:

Siebel UCM Applications can be integrated with Siebel Universal Application Network Customer Lifecycle Management processes to reduce integration costs.
Siebel UCM Applications provide validated solutions with industry leading data quality vendors.
Siebel UCM Applications make customer data available to systems across the enterprise.
Siebel UCM Applications allow real-time access to data across multiple applications and platforms.
Siebel UCM Applications reconcile and synchronize data to provide a unified view of replicated data.
Siebel UCM Applications provide high performance, availability, and durability.
Siebel UCM Applications are extensible to allow for new business processes and units.
Siebel UCM Applications make sure the quality and uniformity of data are reflected across the entire organization.
Siebel UCM Applications support the addition of newly acquired systems with the integration of customer data.

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