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Siebel UCM Applications Integration

The Siebel UCM Applications deployment uses the Universal Application Network (UAN) framework and architecture to synchronize account, contact, prospect, and household data across disparate systems. Each application on the UAN can act as a source of new and updated customer information and can also receive new and updated information from other applications. The UAN Customer Lifecycle Management suite provides integration business processes that route customer profile changes through the Siebel Universal Customer Master Application to provide cleansing, matching, and data enhancement.

The Universal Application Network can also synchronize customer information between Siebel UCM Applications and Siebel eBusiness Applications (including previous versions). The current UAN Customer Lifecycle Management integration business processes are used primarily for scenarios in which multiple applications—including Siebel eBusiness Applications, back-office systems, and legacy applications—store a copy of the customer profile and require Siebel UCM Applications to act as the primary registrar to determine the validity of new and updated customer information.

The UAN provides a reusable integration solution with Siebel UCM Applications.


 Siebel Universal Customer Master Applications Reference
 Published: 18 April 2003