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Siebel Universal Customer Master Applications Reference for Industry Applications > Architecture and Framework >

Integration Services for Siebel UCM Applications

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The Siebel Connector for Universal Customer Master Applications provides integration between Siebel UCM Applications and other XML-based applications that support Siebel Universal Customer Master Application business process specifications. The Siebel Connector for Universal Customer Master Applications is a configurable set of components, which you can use to exchange data between Siebel eBusiness Applications and external applications and databases.

The Siebel Connector for Universal Customer Master Applications is responsible for receiving, parsing, and executing the business processes specified in the XML message that conforms to the specification detailed in the Siebel Universal Customer Master Application business process specification document. This solution allows you to manage information between Siebel Universal Customer Master Application applications and other applications. The Siebel Connector for Universal Customer Master Applications extends Siebel applications to integrate with back-office data and business processes by serving as a master application for all other applications.

The Siebel Connector for Universal Customer Master Applications supports both synchronous and asynchronous transactions across application boundaries. The resulting data consistency and the ability to share information allows for efficient coordination among enterprise operations. See Siebel UCM Applications Scenarios for scenarios using the Siebel UCM Applications.

In addition, the Siebel Connector for Universal Customer Master Applications also offers the following capabilities:

Registration and administration of systems accessing the Universal Customer Master Application.
Enforcement of execution privileges for systems accessing Universal Customer Master Application.
Broadcasting of customer information changes to enterprise systems.
Retrieval of External IDs from the Key Map.
Generate Universal Unique IDs (UUID)

These capabilities are not possible without a predefined message structure to relay required information in exchanged XML messages known as the CRMML Standard.

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