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Siebel Universal Queuing Administration Guide > Siebel Universal Queuing Reporting > Viewing Historical Data >

Viewing Historical Channel Statistics

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The Historical Channel Statistics view displays the following for each channel:

The target and actual service level
The average wait time, average abandon time, and the longest wait time
The total number of abandoned work items
The total number of work items for the channel

To view historical channel statistics

From the application-level menu, choose View > Site Map > UQ Administration > Historical Channel Statistics.

The Historical Channel Statistics view appears.

Click Enter Time Period.
Enter the date and time for the beginning of the period you want to view.

The date and time format is mm/dd/yyyy hh:mm:ss am.

Enter the for the end of the period you want to view and click OK.

The data requested is displayed in the Historical Channel Statistics view.

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