Siebel Universal Queuing Administration Guide > Using Siebel Universal Queuing > Receiving and Handling Work Items >

Resetting the Siebel Universal Queuing Connection


When a system administrator determines that work items are waiting in the system but not being delivered to agents, the administrator can choose to reset the Siebel Universal Queuing connection to Siebel Server. Before choosing this option, the system administrator should make sure that the situation is systemwide and not just affecting a few agents.

The system administrator should also consider extending the SessionTimeout parameter for the Siebel EAI Object Manager. For more information, see Configuring Session Timeout for EAI Object Manager.

For more information about alarms and errors, see Viewing Alarms and Errors.

To reset the Siebel Universal Queuing connection

  1. Ask your agents to finish all open work items and log out as quickly as possible.
  2. From the application-level menu, choose View > Site Map > UQ Administration > Alarms and Errors.
  3. In the Alarms and Errors list, click the menu button, and then choose UQ Connection Reset.
  4. Ask your agents to log back in.

 Siebel Universal Queuing Administration Guide
 Published: 18 April 2003