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Siebel Universal Queuing Administration Guide >
Introduction
This guide describes how to install and configure Siebel Universal Queuing for use with your Siebel applications.
This book will be useful primarily to people whose title or job description matches one of the following:
The book is organized to present information in a sequence corresponding to the order in which you are likely to install and configure Siebel Universal Queuing. The book contains:
- Overview information, including an introduction to the terminology and elements used by Siebel Universal Queuing
- Installation instructions, including failover and troubleshooting information
- Configuration instructions for setting up the Siebel Universal Queuing routing engine
NOTE: End users are not expected to use this book, although some information presented here may be useful to them.
- Configuration information to set up routes, route properties, escalations, and employee sessions
- End user information about requesting and transferring work items and viewing statistics
- Information about business service methods for interfacing with the routing engine
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Siebel Universal Queuing Administration Guide Published: 18 April 2003 |