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Using the Mobile Device

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The following actions can be accomplished in Siebel Wireless by pressing input keys on the wireless device or, in the case of some wireless handheld devices, touching links on the screen itself:

• Drill down or follow a hyperlink
• Invoke a command (such as Submit or Service Order All) through a hyperlink
• Move from item to item on the screen
• Select an item from a picklist
• Enter text or numerical values
• Edit values

The exact keys you use for various actions depends on the wireless device. The following sections explain some of the most common keys for interacting with the application.

Scroll Keys

Siebel Wireless displays labels and data in a single column to eliminate the need for horizontal scrolling. Vertical scrolling may be necessary when using Siebel Wireless, as views can contain more data than can be displayed vertically on the mobile device's screen.

All wireless browser-enabled devices have mechanisms to scroll up and down the screen. Often this mechanism is a pair of scroll keys (sometimes called navigation keys by some manufacturers). On phones, these keys are usually located just below the center of the screen: they are used to move up and down through the items on the screen.

Other devices have just a single scroll key with two or four arrows (depending on whether the device allows horizontal scrolling as well).

On some devices, a scroll dial serves this function. Turning the dial moves the selection point up or down the screen. Pressing the dial selects the current item.

With other devices, you tap on the appropriate button on the screen to navigate vertically within an application.

For details about how to move from item to item on a particular device, see the device's instruction manual.

Soft Keys

Wireless browser-enabled devices often provide soft keys or buttons that represent commands that change depending on which application the browser is accessing and what part of the application is active.

Usually located at the bottom of the screen, soft keys are the primary way of interacting with the application. Their exact functions change from screen to screen; the current function of each soft key is indicated in text that appears onscreen.

Examples of soft keys that may appear in Siebel Wireless, depending on the capabilities of the wireless browser, include:

• OK or Link, which allows users to select links
• Exit, which allows users to log out of the Siebel Wireless applications
• Menu or Options, which in some cases allows users to navigate to a list of phone numbers displayed in a view and link on one of these phone numbers to place a call. Note that this functionality must be supported by both the wireless browser and mobile device you are using to access Siebel Wireless.

You can also use additional soft keys to access functionality provided by the wireless browser or the device itself, such as returning to the browser's home menu or viewing the browser's help. These soft keys may be displayed when accessing Siebel Wireless applications, although they are not used by Siebel Wireless itself.

For details on the type and functionality of particular soft keys provided by a device and wireless browsers, see the device's instruction manual.

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