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Siebel eBriefings Administration Guide

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Introduction

How This Guide Is Organized

Revision History

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Getting Started

Setup Tasks

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Understanding Siebel eBriefings

The Siebel eBriefings Environment

About Siebel eContent Services

About Briefings

My Briefing

Account Briefing

Competitor Briefing

Company Briefing

Additional Features

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Configuring Siebel eBriefings

Making My Briefing Your Home Page

Adding D&B User Credentials

Enabling Drill-Down Destinations

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Integrating External Content

About Content Broker

Defining Content Agents

Connecting to eContent Services

Siebel Industry Content Services and Additional Language Content Services

Configuring eBriefings to Display External Content

Configuration Example

Building Content Agents for Company Vocabulary

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Administering Siebel eBriefings

Managing News Packages

Setting Up Access Groups

Setting Up News Packages

Creating News Topics

Associating Accounts with Topics

Associating a Topic with Your Company

D&B Account Rationalization Services

Publishing Literature, Links, and Bulletins

Modifying Predefined Queries

Supporting Plug-Ins and Viewers

Supporting Selection of News Topics

Supporting User Tracking Profiles

Setting Up Synchronization Preferences

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Troubleshooting

External News and Data Do Not Appear

News Does Not Appear in the Our Company Section

404 Not Found Error in the Siebel Mobile Web Client

Users Cannot Add New Competitors to Track

My Briefing Displays Slowly

Selected Applets Do Not Appear on Briefing Page

Users Cannot Add News Topics

Users Receive Too Much News

Literature and Bulletins Are Out of Date

Synchronize Briefings View Is Blank

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