Siebel eMail Response Administration Guide > Global Deployment Setup and Configuration > Setting Up eMail Response for International Deployment >

Setting Up Email Accounts For Supported Languages

You will need to set up an email account for each language that you plan to support.

In your email server, create one response group per language. Each of these response groups will be used to handle messages in different languages. If your installation supports French and German messages, then set up two response groups (for example, fra_support@yourcompany.com and deu_support@yourcompany.com). For French messages, users have to send their messages to fra_support@yourcompany.com. For German messages, users will have to send their messages to deu_support@yourcompany.com.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003