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Siebel eMail Response Administration Guide > Overview of Siebel eMail Response > Siebel eMail Response Architecture Overview >

Customer Sends an Email

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A customer sends your company an email using that customer's email software over the Internet. In this example, the email passes through the customer's email server and communicates with your email server using SMTP/POP3 (Simple Mail Transport Protocol and Post Office Protocol 3) communication protocols.

Communications Inbound Manager uses POP3 to retrieve the inbound message. See Figure 1 for an illustration of this process.

Sender's email system. The sender can use any email software product currently used on the Internet.
Your email server. The Siebel-provided Internet SMTP/POP3 Server driver has been tested and certified with a number of email servers. Although many email servers support the SMTP and POP3 email protocols, it is recommended that you use a supported email server for the following reasons:
These servers have been certified and tested by Siebel Engineering.
Siebel Technical Support has access to these servers in supporting customer issues.

See Siebel System Requirements and Supported Platforms for support information about your email system.

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