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Siebel eMail Response Administration Guide > Completing Advanced Setup Tasks > Authenticating the Email Sender's Email Address in eMail Response >

Recapturing the Account ID (Optional)-Example

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The scenarios in Authenticating the Email Sender's Email Address in eMail Response contain a step that deletes the Account Id output argument. When you delete the Account Id output argument, the eMail Response - Process Service Request workflow no longer captures the account ID for the contact. You can use the Contact Id process property to obtain the account ID value using the following example. For more details, see Siebel Business Process Designer Administration Guide.

Create a new business service step in the workflow process and call it Find Contact Account. Set the business service to Inbound Email Siebel Operation and the method to FindRecord.
Connect the Lookup Sender to the Find Contact Account step instead of the Get Subject Keyword step.
Connect the Find Contact Account step to the Get Subject Keyword step.
In the Find Contact Account step, create the following input arguments and assign the values shown:

Input Argument	Type	Value
Business Object	literal value	Contact
Business Component	literal value	Contact
Query Fields	literal value	Id
Value Fields	literal value	Account Id
Object Id	process property	Contact Id

Create an output argument called Account Id and set its value to Account Id.

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