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Siebel eMail Response Administration Guide > Completing Typical Setup Tasks > Revising and Activating Workflow Processes >

Activating an Inactive Workflow

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You must activate all eMail Response workflows before starting eMail Response. A server parameter (Workflow Version Checking Interval) controls how often the server component checks for recently activated versions of each process definition. Workflows are refreshed approximately every hour. After each refresh, recently activated workflows are available. For a list of predefined eMail Response workflows, see Understanding eMail Response Workflows.

NOTE:  Even if you want to activate an inactive workflow without making changes, you must first click Revise in the Workflow Processes list to change the status to In Progress.

To revise and activate an inactive workflow process

From the application-level menu, choose View > Site Map > Business Process Administration > Workflow Processes.
In the Queries drop-down list, select eMail Response - Inactive.
In the Workflow Processes list, select an inactive eMail Response workflow process.

NOTE:  To select a workflow process, click anywhere on the record except on the name of the workflow. If you click the workflow name, the Process Designer appears.

Click Revise.

A new record appears with the same workflow process name but with an In Progress status. If you change your mind about activating the workflow or making changes, you can delete this record and the original inactive workflow process will not be affected.

If you want to make changes to the workflow process, use the instructions in Siebel Business Process Designer Administration Guide.

CAUTION:  Never rename an eMail Response prebuilt workflow. Siebel eMail Response looks for the installed workflow names when it is processing work items.

Click Activate.

NOTE:  Make sure you have made all necessary changes before you activate the workflow.

After you activate a workflow, multiple records with the same name appear.

The original workflow has an Inactive status.
If there was an active workflow with the same name, it has an Outdated status.
The revised and activated workflow has an Active status.
Repeat Step 1 through Step 6 for each eMail Response predefined workflow. For a list of eMail Response predefined workflows, see Understanding eMail Response Workflows.

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