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Using Third-Party Shipment Tracking Applications

This chapter tells you how to set up the ability for consumers to track the shipping progress of packages that you are sending to them. Each package is scanned by the shipping carrier at various checkpoints on its journey, and information about the progress of the package is stored in the carrier's shipment tracking database.

Consumers access the shipment tracking function through the Check Shipment button, which appears when there is a shipment. When the consumer clicks the button it shows the shipments that are associated with the order. If the shipment has a Shipment Identification Number, the Track Shipment button appears. When the consumer clicks this button, information in the shipment tracking database is delivered to Siebel eSales using a specific, prebuilt Application Services Interface (ASI) named External Shipment Tracking. Some configuration is required to set up this integration.

Integration also uses the published interfaces called Shipment Tracking Interface Request and Shipment Tracking Interface Response. For information about how to extend this integration object, and for more information about how to set up, use, and modify integrations based on ASIs, see Integration Platform Technologies: Siebel eBusiness Application Integration Volume II.

The following terms are used when referring to shipment tracking:

 Siebel eSales Administration Guide 
 Published: 18 April 2003