Implementation Guide for Oracle Self-Service E-Billing > Using and Customizing Email Notifications >

Email Notification Template Content (Consumer Edition)


This topic shows the content of the email templates provided for each type of notification in Oracle Self-Service E-Billling (Consumer edition). Table 8 shows the template content for each notification type. For the Oracle Self-Service E-Billling (Business edition) notification text, see Email Notification Template Content (Business Edition).

Table 8. Notification Types and Email Templates (Consumer Edition)
Notification Type
Email Template (Consumer Edition)

Bill Ready

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: You Have a New Bill

Dear $User,

The following accounts registered under your email address have new e-Bills:

Account Number: $Account_Number

Service Number: $Service_Number of Account $Account_Number

You have additional bills; only $Cutoff_Number accounts have been displayed above.

To view your e-bills, click $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Enrollment (B2C User)

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: You Have Been Enrolled

Dear $User,

Welcome! You have successfully enrolled in the Customer Care Application.

You can now start managing and paying your bills online. Why wait! Please visit $Secure_Billing_URL to finish the enrollment process.

This is an automatically generated email. Please do not reply to this message.

Enrollment (CSR User)

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: You Have Been Enrolled

Dear $User,

Welcome! Your administrator has enrolled you in the Customer Care Application.

Contact your company administrator at $Admin_Email to receive your assigned username. Then visit $Secure_Billing_CSR_URL to finish the enrollment process.

Log in now and you will be redirected to create your own personal password.

This is an automatically generated email. Please do not reply to this message.

Enrollment (CSR Administrator)

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: You Have Been Enrolled

Dear $User,

Welcome to the Customer Care Application.

Now you can start managing other customer service representatives and assisting customers with e-billing. Please visit $Secure_Billing_CSR_URL to finish the enrollment process.

Log in now and you will be redirected to create your own personal password.

This is an automatically generated email. Please do not reply to this message.

Enrollment (Migrated B2C User)

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: You Have Been Enrolled

Dear $User,

Welcome to the Customer Care application. You can now start managing and paying your bills online.

Why wait! Please visit $Secure_Billing_URL to finish the enrollment process.

This is an automatically generated email. Please do not reply to this message.

Enrollment (Migrated CSR User)

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: You Have Been Enrolled

Dear $User,

Welcome to the Customer Care application.

Please visit $Secure_Billing_CSR_URL to finish the enrollment process.

This is an automatically generated email. Please do not reply to this message.

Job Alert Success

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Job Completed Successfully

Dear $User,

The following job completed successfully:

$Job_Name$ Job_Type$ Job_Instance_ID $DDN

Job Alert Failure

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Job Failure

Dear $User,

The following job did not complete successfully:

$Job_Name$ Job_Type$ Job_Instance_ID $DDN $Exception

Recurring Payment Confirmation

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Welcome to Automatic Bill Payment

Dear $User,

You have successfully enrolled in the Automatic Bill Payment program for your online accounts.

The first automatic bill payment will take place after your next billing cycle. You will receive a payment confirmation email when the payment is submitted.

Account Number: $Account_Number

Payment Type: $Payment_Type

Amount: $Amount

You can continue to make other payments on your account using the Quick Payment option on the Payments Menu. Click $Billing_URL to view your e-bills anytime.

Thank you for using Automatic Bill Payment.

This is an automatically generated email. Please do not reply to this message.

Recurring Payment Configuration Update

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Automatic Bill Payment Settings Have Been Updated

Dear $User,

The Automatic Bill Payment settings for your online accounts have been updated.

Account Number: $Account_Number

Payment Type: $Payment_Type

Amount Due: $Amount_Due

Thank you for using Automatic Bill Payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Recurring Payment Delete

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Automatic Bill Payment Participation Cancelled

Dear $User,

This notification confirms that your participation in Automatic Bill Payment has been cancelled.

Account Number: $Account_Number

Payment Type: $Payment_Type

Amount: $Amount

Please continue visiting $Billing_URL.

Thank you for using Automatic Bill Payment.

This is an automatically generated email. Please do not reply to this message.

Successful Quick Payment

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Thank You for Your Quick Payment

Dear $User,

Thank you for submitting the following one-time Quick Payment:

Account Number: $Account_Number

Amount: $Amount

Master Reference Number: $Reference_Number

Thank you for using Quick Payment. Visit us again to make your next online payment at $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Quick Payment Failure

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Quick Payment Failed

A problem occurred during your one-time Quick Payment transaction. The following payment did not process successfully:

Amount: $Amount

Master Reference Number: $Reference_Number

Please visit $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment Due

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: You Have a Payment Due

Dear $User,

You have a payment due for each of the following accounts:

Account: $Account

Due Date: $Due_Date

Due Amount: $Amount_Due

You have additional bills; only $Cutoff_Number accounts have been displayed above.

Thank you for using online payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment Scheduled

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Automatic Payment Schedule Confirmed

Dear $User,

Automatic payments have been scheduled for the following accounts:

Account: $Number

Due Date: $Due_Date

Total Amount Due: $Due_Amount

Amount Paid: $Configured_Amount

Outstanding Balance: $Balance_Due

$Statement_Credit has been credited to your account.

Thank you for using online payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment Success

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Thank You for Your Payment

Dear $User,

Your payments for the following accounts completed successfully:

Account: $Number

Amount Due: $Due_Amount

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Payment Failure

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Payment Did Not Complete Successfully

Dear $User,

Your online payment for the following accounts has failed:

Account: $Number

Amount Due: $Due_Amount

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Statement Threshold

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: 1st Notice - Your Payment Threshold Exceed

Dear $User,

Your most recent statement has exceeded the payment threshold you have set for yourself.

Please log into your self-service application at $Secure_Billing_URL and make the necessary changes.

Thank You

Payment Threshold

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Automatic Payment Threshold Has Been Reached

Dear $User,

The amount due exceeds the threshold you set for automated payment for the following accounts:

Account: $Number

Amount Due: $Due_Amount

Configured Amount: $Configured_Amount

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Credit Card Expiration

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Credit Card is About to Expire

Dear $User,

The following credit card account used for online payments is about to expire:

Credit Card Number: $Credit_Card_Number

Expiration Date: $Expiration_Date

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Payment Account Create

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Payment Account Created Successfully

Dear $User,

The following payment account has been created successfully:

Account Name: $Account_Name

Thank you for using online payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment Account Update

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Payment Account Updated Successfully

The following payment account below has been updated successfully:

Account Name: $Account_Name

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Payment Account Delete

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Payment Account Deleted Successfully

Dear $User,

The following payment account has been deleted successfully:

Account Name: $Account_Name

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Batch Report Ready

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Batch Reporting Status

Dear $User,

This notification is to inform you of the status of your batch report:

Report Name: $Report_Name

Create Date: $Create_Date

Start Date: $Start_Date

End Date: $End_Date

Status: $Status

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Login Password Changed

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Login Password Has Been Changed

Dear $User,

Your login password has been changed; you can use the new password to login.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

End User Account Reactivated

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application.

Why wait! Please visit $Secure_Billing_URL to finish the reactivation process.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

CSR User Account Reactivated

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated; you can once again access your online Customer Care Application.

Please visit $Secure_Billing_CSR_URL to finish the reactivation process.

This is an automatically generated email. Please do not reply to this message.

Migrated End-User Account Reactivated

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application.

Why wait! Please visit $Secure_Billing_URL to finish the reactivation process.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Migrated CSR User Account Reactivated

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated; you can once again access your online Customer Care Application.

Please visit $Secure_Billing_CSR_URL to finish the reactivation process.

This is an automatically generated email. Please do not reply to this message.

Password Expired

From: admin@yourcompanydomain.com
Sent: Date Time
To: User
Subject: Your Administrator Password is Expiring

Dear $User,

Your account password will expire in $Number_Days days. Please set a new password.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Implementation Guide for Oracle Self-Service E-Billing Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Legal Notices.