Implementation Guide for Oracle Self-Service E-Billing > Customizing Payment >

Debugging Payment

Follow the installation steps carefully to set up payment. After installation and initial configuration, if you still have problems, the following actions describe a few ways to help identify the cause:

• View the Oracle WebLogic Logs. From the Oracle WebLogic console, change the level of log messages. By default, only error messages will be printed out to the console. You can change it to print more detailed information.
• View log files From the Command Center. If an Oracle Self-Service E-Billing Payment job fails, you can view log files from the Command Center to see the details of the error message.
• Turn on the Oracle Self-Service E-Billing Payment Debug Flag. If you have problems with executing payment operations, such as making a check payment or running an Oracle Self-Service E-Billing Payment job, you can turn on the com.edocs.payment.debug flag to see more details.

  Configure your application server to use "-Dcom.edocs.payment.debug=true" as part of the JVM starting option. For example, for Oracle WebLogic on UNIX, change the startWebLogic.sh file to add another option to the java command:

  java -Dcom.edocs.payment.debug=true ...