F Mainframe Problem Source Identification and Problem Determination

This appendix describes Mainframe Problem Source Identification and Problem Determination.

Table F-1 Mainframe Problem Source Identification and Problem Determination

Problem Source Identification	Problem Determination
Voyager unable to connect to the LDAP	Can the LDAP server be pinged? Is the LDAP up? Is the LDAP listening on the correct port? Must be what is defined on PORT= on Voyager Can the Server where the LDAP resides Ping Voyager?
Voyager abends: S306-30 or Pioneer abends: S306-30	Review all RACF definitions. This abend is a incorrect definition.
Voyager or Pioneer abends other than S306-30 and SB37, SD37 or SE37	Open an Oracle SR and send the Voyager/Pioneer STC logs.
LDAP cant connect to Pioneer	Verify the listening port is correct on Pioneer, must be PORT= Can the LDAP server ping Pioneer? Can Pioneer ping the Server?
ADDUSER,ALTUSER,ADDGROUP,DELUSER submitted by LDAP and it fails.	Fails with SAF RC=8, RACF RC = 8 Incorrect RACF definitions for Pioneer. Must have access to all irr.radmin.* functions.
No Data in Voyager subpool. No events coming to the LDAP	Verify the three exits are up by: "D PROG,EXIT" the command exit should be active, "IRREVX01" Review syslog for this message: ICH508I ACTIVE RACF EXITS: ICHRIX02 ICHPWX01