6 Troubleshooting

Table 6-1 lists solutions to some commonly encountered issues associated with the connector.

Table 6-1 Troubleshooting

Problem Description	Solution
Oracle Identity Manager cannot establish a connection to the IBM AS/400 Server.	Ensure that the IBM AS/400 server is running. Check that the necessary ports are working. View the LDAP Gateway logs to determine if messages are being sent or received. Examine the Oracle Identity Manager configuration to verify that the IP address, admin ID, and admin password are correct. Check with IBM AS/400 platform manager to verify that AS/400 user account and password have not been changed.
IBM AS/400 does not appear to respond.	Ensure that the Oracle Identity Manager attribute mappings are correct. Check the configuration mappings for the LDAP Gateway.
A particular use case does not appear to be functioning.	Check for the use case event in question on the LDAP Gateway Server Log. Then check for the event in the specific log assigned to the connector. If the event does not register in either of these two logs, investigate the connection between Oracle Identity Manager and the LDAP Gateway. If the event is in the log but the command has not had the intended change on an IBM AS/400 user profile, check the configuration and connections between the LDAP Gateway and IBM AS/400.