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Oracle® Enterprise Manager Installation and Configuration Guide for BMC Remedy Service Desk 7 Connector
Release 1.1.5.0.0

E14753-03
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Index

A  C  D  E  F  G  I  M  N  O  P  R  S  T  U  V  W 

A

adding a template
Remedy 7 Connector, 3.3.5
alert details
Remedy Console, 1.4.1
Auto Ticketing
Remedy 7 Connector, 2.1

C

configuring
Remedy 7 Connector, 3.1
connection settings
Remedy 7Connector, 3.2
creating
trouble tickets automatically (Remedy 7), 4.1
trouble tickets manually (Remedy 7), 4.2
customizing
Remedy 7 ticket templates, 5.4

D

default templates, using for Remedy 7 Connector, 5
defining
Remedy 7 ticket templates, 5.5

E

Edit Notification Rule Page
Remedy Connector, 4.1
emctl parameters
Remedy Connector, 1.2

F

format for creating
Remedy 7 ticket templates, 5.5

G

grace period, 2.4
Remedy 7 Connector, 3.2.3

I

installing
Remedy 7 Connector, 1.2

M

manual ticketing
Remedy 7 Connector, 2.2
metric alerts, Remedy 7 Connector and, 2

N

notification rules
creating for Remedy 7 Connector, 4.1
Remedy 7 Connector and, 2.1

O

out-of-box templates, Remedy Connector and, 5.1

P

pictures
Alert Details in Remedy Console, 1.4.1
Edit Notification Rule Page
Remedy Connector, 4.1
Remedy Configure Management Connector Page, 3.1
Remedy Create Ticket Page, 4.2
Remedy Management Connectors Page, 3.1
Remedy Metric Details Page, 4.2
prerequisites
Remedy 7 Connector, 1.1
Remedy Connector, 2.4

R

registering
ticket templates (Remedy 7), 1.2, 3.3.1
Remedy 7 Connector
adding a template, 3.3.5
Auto Ticketing, 2.1
configuring, 3.1
connection settings, 3.2
creating notification rules, 4.1
customizing ticket templates, 5.4
default templates, using, 5
defining new ticket templates, 5.5
format for creating ticket templates, 5.5
grace period, 3.2.3
installing, 1.2
manual ticketing, 2.2
metric alerts, 2
notification rules, 2.1
overview, 2
prerequisites, 1.1
registering ticket template, 1.2, 3.3.1
removing a template, 3.3.3
replacing a template, 3.3.4
supported alerts, A.2
ticket templates, description, 2.3
ticket templates, format for creating, 5.5
uninstalling, 1.3
viewing template code, 3.3.2
Web services for default templates, A.3
Remedy Configure Management Connector Page, 3.1
Remedy Connector
alert details of Remedy Console, 1.4.1
Configure Management Connector Page, 3.1
Create Ticket Page, 4.2
Edit Notification Rule Page, 4.1
emctl parameters, 1.2
Management Connectors Page, 3.1
Metric Details Page, 4.2
out-of-box templates, 5.1, 5.1
prerequisites, 2.4
Remedy_DefaultCategory_AutoClose.xsl, 5.3
Remedy_DefaultCategory.xsl, 5.3
SSL for HTTPS, 6
Wallet Manager, 6.1.1, 6.3
Web Console settings, 3.2.2
Remedy Create Ticket Page, 4.2
Remedy HelpDesk
6.x, 2.4
Web services, 2.4
Remedy Management Connectors Page, 3.1
Remedy Metric Details Page, 4.2
Remedy Service Desk Connector
web services, 1.1
Remedy_DefaultCategory_AutoClose.xsl, 5.3
Remedy_DefaultCategory_AutoClose.xsl template, 5.1
Remedy_DefaultCategory_AutoResolve.xsl mappings, 5.2
Remedy_DefaultCategory_AutoResolve.xsl source code, 5.2
Remedy_DefaultCategory_AutoResolve.xsl template, 5.1
Remedy_DefaultCategory.xsl, 5.3
Remedy_DefaultCategory.xsl template, 5.1
removing a template
Remedy 7 Connector, 3.3.3
replacing a template
Remedy 7 Connector, 3.3.4

S

SSL for HTTPS
Remedy Connector, 6
supported alerts
Remedy 7 Connector, A.2

T

templates
adding, 3.3.5
customizing Remedy 7 ticket templates, 5.4
defining new Remedy 7 ticket templates, 5.5
out-of-box for Remedy, 5.1
removing, 3.3.3
replacing, 3.3.4
ticket creation mappings
Remedy 7 Connector, 5.2
ticket templates
customizing Remedy 7 ticket templates, 5.4
defining new Remedy 7 ticket templates, 5.5
Remedy 7 Connector, 2.3
transformation style sheets
Remedy 7 Connector, 2.3
trouble tickets
creating automatically for Remedy 7, 4.1
creating manually for Remedy 7 Connector, 4.2

U

uninstalling Remedy 7 Connector, 1.3

V

viewing template code
Remedy 7 Connector, 3.3.2

W

Wallet Manager
Remedy Connector, 6.1.1, 6.3
Web Console settings
Remedy Connector, 3.2.2
Web services for
Remedy 7 Connector, A.3