|Oracle® Enterprise Manager Installation and Configuration Guide for Remedy Help Desk 6 Connector
10g Release 4 (10.2.0.4)
Part Number E14983-01
|PDF · Mobi · ePub|
Generate a certificate request file for the Remedy AR server and send it to the Certificate authority, such as VeriSign.
Note:The certificate request file is dependent on the Web server that Remedy uses.
After you get the certificate, import it to the Web server that Remedy uses. The import mechanism varies depending on the Web server that the Remedy Service Desk uses.
Note:Oracle Wallet Manager is available at
$ORACLE_HOME/binon OMS. See the Oracle Application Server Administrator's Guide for details.
Do the following on Enterprise Manager:
As Super Administrator, create a wallet using the following
orapki utility command at the OMS host:
orapki wallet create -wallet client -auto_login
orapkiis available at
Add the trusted certificate to the wallet by entering the following command:
orapki wallet add -wallet client -trusted_cert -cert
To view the content of the wallet, enter the following command:
orapki wallet display -wallet client
ewallet.p12 is available.
In Oracle Wallet Manager, open the client certificate
Go to Select Trusted Certificates and select Operations on the main menu.
Select Export All Trusted Certificates.
Save the file as
Place the file
certdb.txt in the connector home root directory (
If the file
certdb.txt already exists in the root directory, open the file and add the contents of your
certdb.txt to the existing content.
You need to import HelpDesk_Query_Service_getIncident.def into your Remedy instance for a getTicket operation. By default on the Enterprise Manager Management Connector page, the web service endpoint for getTicket appears as HPD_IncidentInterface_get_WS. If you are not importing HelpDesk_Query_Service_getIncident.def, you need to modify the web service name in the web service endpoint with your custom web service name.
If you want to use the Remedy_DefaultCategory_AutoResolve.xsl template, you need to import HPD_IncidentInterface_CustomWS.def. Back up the HPD_IncidentInterface_WS web service before importing. You can get this file from the $ORACLE_HOME/sysman/connector/Remedy_Service_Desk_Connector directory.
Now Java SSL can use this file for communication between Enterprise Manager and the Remedy AR server in HTTPS mode.
See Also:For information on creating a wallet, see "Creating and Viewing Oracle Wallets with orapki" in the Oracle Database Advanced Security Administrator's Guide, 10g Release 2 (10.2).