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Oracle® Enterprise Manager Licensing Information
11g Release 1 (11.1)

E11987-19
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8 User Experience Management

The following sections in this chapter describe the licensed features and links of the following product:

Real User Experience Insight

Oracle Real User Experience Insight (RUEI) enables enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends and user preferences. It integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding of their application users' insight experience.

Capabilities

Oracle Real User Experience uniquely captures a complete picture of the end-user experience and behavior, including:

Oracle RUEI's passive monitoring capability is built using state-of-the-art Network Protocol Analysis technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Features

Oracle RUEI offers the following features:

After licensing Real User Experience Insight, you can also license the following application managment suites to gain out-of-the-box monitoring support for specified Oracle applications and additional features as indicated below.

Note:

Any and all methods of accessing pack functionality — whether through the Enterprise Manager Console, Desktop Widgets, command-line APIs, or direct access to the underlying data — require the Pack license.

Licensed Links

All of the pages in Oracle Real User Experience Insight are licensed features of Real User Experience Insight and the accelerators. Additionally, RUEI includes the full capabilities of Enterprise Manager Grid Control Service Level Management.

Licensed Command Line Interface (CLI) Verbs

The following Enterprise Manager CLI verbs are licensed as part of Real User Experience Insight.

  • add_beacon

  • apply_template_tests

  • assign_test_to_target

  • delete_test

  • disable_test

  • enable_test

  • extract_template

  • remove_beacon

  • set_availability

  • set_key_beacons_and_tests

  • sync_beacon

Licensing for Service Level Management

Enterprise Manager Grid Control Service Level Management (SLM) offers a rich monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. SLM actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations (beacons), businesses can monitor services from the end-users' perspectives and the services' correlation to the underlying IT infrastructure. In addition, SLM assesses the business impact of any service problem or failure, and indicates whether service level goals have been met.

Enterprise Manager Grid Control Service Level Management was introduced as a standalone Service Level Management Pack with Enterprise Manager version 10g release 2. In Enterprise Manager 11g, Service Level Management is licensed as part of Oracle Real User Experience Insight, as well as the following products:

  • WebLogic Server Management Pack Enterprise Edition

  • SOA Management Pack Enterprise Edition

  • Management Pack Plus for Identity Management

A subset of functionality in the Service Level Management Pack was previously included as part of the Diagnostics Pack for Application Server license. Customers who had licensed the Diagnostics Pack for Application Server 10g release 1 are entitled to use the following specific functionality without licensing the Service Level Management Pack 11g release 1:

  • Web Application service test monitoring with HTTP and HTTP(s) protocols

  • Host monitoring with ping protocol

Note:

Any and all methods of accessing pack functionality — whether through the Enterprise Manager Console, Desktop Widgets, command-line APIs, or direct access to the underlying data — require the Oracle Real User Experience Insight license.

Customers who previously licensed the standalone Service Level Management Pack can continue to use Enterprise Manager Grid Control Service Level Management under their previously licensed terms. However, they are not entitled to use the additional capabilities contained in Oracle Real User Experience Insight.

Features

Enterprise Manager Grid Control Service Level Management includes the features shown in Table 8–1.

Table 8-1 Feature Highlights of Enterprise Manager Grid Control Service Level Management

Feature Benefit

Service modeling

Model critical business functions based on a wide range of supported protocols.

Complete service monitoring

Monitor service availability, performance, usage, and service level compliance.

Beacons

Measure availability and performance from representative key user locations.


Service Level Management Licensed Links

The following information describes the Enterprise Manager links that require licensing of RUEI. This information does not include feature links that may contain information derived from the creation of tests and beacons, but are considered part of RUEI. The list that follows assumes that you begin from the main Grid Control Home page.

Services Links

Licensed services links consist of configuration pages and monitoring pages.

  • For configuration pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:

    • On the Services page, select Generic Service from the Add drop-down, then click Go to add the service. Select Service Test from the drop-down list on the Availability page of the Create Service wizard. Defining a service's availability based on the execution of a service test is a licensed feature of Real User Experience Insight.

    • On the Services page, select Generic Service from the Add drop-down, then click Go to add the service. The Beacons page of the Create Generic Service wizard is a licensed feature of Real User Experience Insight.

    • On the Services page, click any Name link (except for Aggregate Service) in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. The Service Tests and Beacons link on the Monitoring Configuration page is a licensed feature of Real User Experience Insight.

    • On the Monitoring Configuration page, select Availability Definition. Select Service Test from the drop-down list on the Availability Definition page. Defining a service's availability based on the execution of a service test is a licensed feature of Real User Experience Insight.

    • On the Services page, click either the Name link of a Generic Service or Forms Application in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. On the Monitoring Configuration page, the Enable Forms Transaction Monitoring link is a licensed feature of Real User Experience Insight.

  • For monitoring pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:

    • Click a service Name link in the table to go to the Service Home page. The Test Performance sub-tab and Black Out button are licensed features of Real User Experience Insight.

    • On the Service Home page, click the Test Performance sub-tab. All links and controls on this page are licensed as part of Real User Experience Insight.

  • The following Related Links are also part of Real User Experience Insight:

    • Alert History

    • Blackouts

    • Metric Baselines

    • Past Changes

    • Pending Changes (where applicable)

Forms Application Links

Licensed services links consist of configuration pages and monitoring pages.

  • For configuration pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:

    • On the Services page, select Forms Application from the drop-down list and click Go. Select Service Test from the drop down-menu on the Availability page of the Create Forms Application wizard. Defining a form application's availability based on the execution of a service test is a licensed feature of Real User Experience Insight.

    • On the Services page, select Forms Application from the drop-down list and click Go. The Beacons page of the Create Web Application wizard is a licensed feature of Real User Experience Insight.

    • On the Services page, click any Forms Application Name link, then select the Monitoring Configuration sub-tab. The Service Tests and Beacons link in the Generic Tasks section of the Monitoring Configuration page is a licensed feature of Real User Experience Insight.

    • On the Monitoring Configuration page, select Availability Definition from the Generic Tasks section. The Service Test choice from the drop-down list on the Availability Definition page is a licensed feature of Real User Experience Insight.

  • For monitoring pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:

    • On the Services page, click a Forms Application Name link in the table to go to the Forms Application Home page. The Test Performance link and Black Out button are licensed features of Real User Experience Insight.

  • The following Related Links are also part of Real User Experience Insight:

    • Alert History

    • Blackouts

    • Metric Baselines

    • Past Changes

    • Pending Changes (where applicable)