Shows Customer Interaction Analysis area with Customer Satisfaction Survey Summary Tab. Shows two graphs and a table.
Shows a bar graph with Total Survey Count, Satisfaction Rate title. This graph includes a Service Type selection box. Y axis on left shows count (total Survey Count for bars). Includes a line with Y axis on right with Satisfaction Rate (for 0% to 120%). Bars show 12 values for months in CY 2010. Line shows 100% for all values.
Shows empty graph for Satisfaction Growth Rate (%Change LP).
Chart shows data values. The table includes sample data under columns: Year, Month, Country, Loyalty Level, Loyalty Account Count, #Members LP, # Members Growth Rate(% Change LP), Upgrade Count, Upgrade Count LP, Upgrade Rate (%Change LP), Downgrade Count, Downgrade Count LP, Downgrade Rate(% Change LP).