This appendix contains information about troubleshooting. It includes the following topics:
Before performing any of the troubleshooting steps in this appendix, ensure that the system meets the requirements and that you have completed all of the pre-installation tasks specified in respective chapters.
Read the Release Notes
Read the release notes for the product before installing it. The release notes are available on the Oracle Database 11g Release 2 (11.2) installation media. The latest version of the release notes is also available on the Oracle Technology Network Web site:
If you encounter an error during installation:
Do not exit Oracle Universal Installer.
If you clicked Next after you entered incorrect information on one of the installation screens, click Back to return to the screen and correct the information.
If you encounter an error while Oracle Universal Installer is copying or linking files, refer to the Reviewing the Log of an Installation Session section.
If you cannot resolve the problem, remove the failed installation by following the steps listed in the Cleaning Up after a Failed Installation section.
During an installation, Oracle Universal Installer records all of the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem. The log file is in the
oraInventory directory that you specified during installation.
To determine whether a silent-mode installation succeeds or fails, refer to the following log file:
If necessary, refer to the previous section for information about determining the location of the
A silent installation fails if:
You do not specify a response file
You specify an incorrect or incomplete response file
Oracle Universal Installer encounters an error, such as insufficient disk space
Oracle Universal Installer or configuration assistant validates the response file at run time. If the validation fails, the silent-mode installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.
If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory.
The Deinstallation Tool (
deinstall) is available in the installation media before installation, and is available in Oracle home directories after installation. It is located in the path
deinstall command stops Oracle software, and removes Oracle software and configuration files on the operating system.
Perform the following steps to remove the files:
Log in as the installation owner.
deinstall command, providing information about your servers as prompted.
Reinstall the Oracle software.