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Accessing Siebel Analytics Documentation and Related Resources

This topic describes available Siebel Analytics documentation and how to search for and retrieve it. In addition to Siebel Analytics documentation, Siebel Systems provides documentation that applies in general to upgrade and use of Siebel Business Applications.

• Product Documentation. Product documentation is collectively called the Siebel Bookshelf. The Siebel Bookshelf is available on CD-ROM. It is also available on SupportWeb under Product Documentation. To access documentation on SupportWeb, see the topic Accessing Siebel Analytics Documentation.
• Third-party documentation, such as that for Informatica, is provided on the Siebel Business Applications Third-Party Bookshelf CD-ROM (shipped with the Siebel Bookshelf CD-ROM).
• Siebel SupportWeb. This is the Siebel technical support Web site. It provides search engine access to the Siebel Bookshelf, Technical Notes, Siebel Alerts, troubleshooting information and other important information. Before beginning the upgrade process, you should review SupportWeb for the latest updates.
  • Release Notes. Release Notes contain late-breaking information that the Siebel Analytics Platform Installation and Configuration Guide does not yet include. Release Notes regarding installation are located on SupportWeb at Product Documentation > Release Notes.
  • Maintenance Release Guides. Maintenance Release Guides contain important information about updates to applications in maintenance releases. Maintenance Release Guides are located on SupportWeb at Product Documentation > Maintenance Release Guides.
  • Documentation Updates. Typically, the Bookshelf is updated monthly. During the month, PDF updates are posted to SupportWeb > Product Documentation > Documentation Updates.
  • Technical Notes. Technical notes provide important information on specific installation issues. Technical Notes related to installation are located on SupportWeb at Technical Notes > Product Areas > Siebel Analytics.
  • Siebel Alerts. Alerts provide time-critical information on key product behaviors and issues. Siebel Alerts about installation issues are located on SupportWeb at Siebel Alerts > Product Areas > Siebel Analytics.
  • Troubleshooting Steps. Troubleshooting Steps contain information about how to troubleshoot common error messages and unwanted behavior in Siebel applications. Troubleshooting Steps are for installation list error messages found in installation logs and describe how to resolve them. Troubleshooting Steps are located on SupportWeb at Troubleshooting Steps > Product Areas > Siebel Analytics.
  • Siebel Weekly Content Notification Service. This service notifies you weekly by email of important content changes on SupportWeb. This includes new product documentation, technical notes, alerts, and troubleshooting steps. To subscribe, see the Siebel Weekly Content Notification banner on the SupportWeb search page.