Siebel Analytics Platform Installation and Configuration Guide > Administering Analytics Servers > Restarting the Analytics Servers >

Restarting the Servers Under Windows

Analytics License: All licenses.

Operating System: Windows only.

Stopping and starting servers under Windows involves running C:\WINDOWS\system32\services.msc.

To restart the servers under Windows

1. Restart the Siebel Analytics Server, which appears under Services.

   The Siebel Analytics Server takes about ten minutes to start.

   NOTE:  In the Microsoft Windows environment, the Services Manager returns a false error that it is unable to start the server. This is a known Microsoft Services Manager issue, which causes the Services Manager to time out after five minutes. However, the Siebel Analytics Server is still starting, as you can see after you refresh the Services window.
   If the Siebel Analytics Server fails to start, it logs an error in nqServer.log file in the Log directory.

2. Restart the World Wide Web Publishing service.
3. In the ODBC Driver Manager, test that the DSN called AnalyticsWeb (of type Siebel Analytics Server) connects to the Siebel Analytics Server.

   See the topic About the Siebel Analytics Web ODBC DSN.

   Use the user name Administrator and the password SADMIN.

   NOTE:  Be sure to change the default password before migrating to production.

4. Restart the Siebel Analytics Web service. This may take several minutes.