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You can override the time to elapse, in minutes, before an unattended request is cancelled by modifying the Siebel Analytics Web configuration file instanceconfig.xml to add the following entry. An unattended request is one that has not been accessed in the number of minutes specified by this setting. The internal default is 5. The minimum value is 2.
This entry handles the case where a user is at the Request screen in Siebel Answers and browses elsewhere, abandoning the request, at least temporarily. Do not set the value too small, however, as the user may return to the request.
For information about working in the configuration file instanceconfig.xml, read Making Siebel Analytics Web Configuration Changes.
|Siebel Analytics Web Administration Guide|