Table 52. Configurable Flag Values and Descriptions
|
|
|
CONSULT_FLG |
Y |
Indicates that the contact representative consulted with other contact representative during the course of the call or contact. |
|
N |
Indicates that the contact representative did not consult with other contact representative during the course of the call or contact. |
CONFERENCE_ FLG |
Y |
Indicates that the contact representative conferenced with other contact representatives during the course of the call or contact. |
|
N |
Indicates that the contact representative did not conference with other contact representative during the course of the call or contact. |
PERTINENT_ INFO_FLG |
Y |
Indicates that the pertinent information was available for the contact. |
|
N |
Indicates that the pertinent information was not available for the contact. |
CNTCT_MTCH_ FLG |
Y |
Indicates that the contact was matched with the existing customer data using Customer Entered Digits (CED) such as PIN Numbers, Account Numbers, or Social Security Number. |
|
N |
Indicates that the contact could not be matched with the existing customer data using Customer Entered Digits (CED) such as PIN Numbers, Account Numbers, or Social Security Number. |
IVR_FLG |
Y |
Indicates that the call associated with the call was recorded in the Interactive Voice Response (IVR) system |
|
N |
Indicates that the call associated with the call was not recorded in the Interactive Voice Response (IVR) system |