C Appendix: SIM Integration Connection Troubleshooting

This appendix describes some common SIM integration connection problems, and identifies some common remedies:

RSL-to-RPM Connections

You can try the following if you are experiencing issues with the RSL-to-RPM connections:

Verify RPM server is running.
Verify SIM jndi_providers.xml file points to the correct RPM server.
The username and password for the wallet alias exists in the RPM application-managed server.

RSL-to-RMS Connection

You can try the following if you are experiencing issues with the RSL-to-RMS connections:

Verify RSL-RMS server is running.
Verify jndi_providers.xml file points to the correct RSLforRMS server.
The user name and password for the wallet alias exists in RSLforRMS application-managed server.

SIM Message Publishing

You can try the following if you are experiencing issues with the SIM message publishing:

Verify RIB-SIM server is running.
Verify the remote_service_locator_info_ribclient.xml file in SIM server points to the correct RIB-SIM server.
The user name and password for the wallet alias used in SIM server remote_service_locator_info_ribclient.xml file exists in RIB-SIM application-managed server.

SIM Message Subscribing

You can try the following if you are experiencing issues with the SIM message subscribing:

Verify SIM server is running
Verify RIB-SIM server remote_service_locator_info_ribclient.xml is point to the correct SIM server
Verify the user name and password for the wallet alias used in RIB-SIM server remote_service_locator_info_ribclient.xml exists in SIM application managed server.

See the Oracle Retail Integration Bus documentation for detailed troubleshooting information.