7 Troubleshooting

This chapter describes typical installation and configuration problems and their solution. It contains the following sections:

• Section 7.1, "Port Conflicts"

• Section 7.2, "Loss of Network Connection During Installation"

• Section 7.3, "Cleanly Uninstalling OWLCS"

7.1 Port Conflicts

As described in "Section 1.2.2, "Port Requirements"" in the Product and Installation Overview chapter of this guide, OWLCS requires the use of specific ports.

The installers perform checks of the ports during installation to make sure there are no conflicts.

7.2 Loss of Network Connection During Installation

During OWLCS installation, an active network connection is required.

In the uncommon event that a network connection is lost during installation, the installation can fail.

7.3 Cleanly Uninstalling OWLCS

You should always use the uninstaller to cleanly uninstall an OWLCS installation since manually deleting OWLCS can result in problems if OWLCS is to be installed again.