F Troubleshooting

This appendix describes solutions to common problems that you might encounter when installing Oracle WebCenter. It contains the following sections:

• Section F.1, "General Troubleshooting Tips"

• Section F.2, "Troubleshooting Oracle Fusion Middleware Installation"

• Section F.3, "Need More Help?"

F.1 General Troubleshooting Tips

If you encounter an error during installation:

• Read the Oracle Fusion Middleware Release Notes for the latest updates. The most current version of the release notes is available on Oracle Technology Network (http://www.oracle.com/technology/documentation).

• Verify that your computer meets the requirements specified in Section 2.1.1, "System Requirements and Certification".

• If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.

• If an error occurred while the installer is copying or linking files:

  1. Note the error and review the installation log files.

  2. Remove the failed installation by following the steps in Chapter 5, "Deinstalling Oracle WebCenter".

  3. Correct the issue that caused the error.

  4. Restart the installation.

F.2 Troubleshooting Oracle Fusion Middleware Installation

This section contains solutions to common problems that you might encounter when installing Oracle Fusion Middleware. The following topics are covered:

• Section F.2.1, "Installation Log Files"

• Section F.2.2, "Configuration Log Files"

F.2.1 Installation Log Files

The installer writes logs files to the Oracle_Inventory_Location/log (for UNIX) or Oracle_Inventory_Location\logs (for Windows) directory. On UNIX systems, if you do not know the location of your Oracle Inventory directory, you can find it in the WebCenter_ORACLE_HOME/oraInst.loc file. On Windows systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs.

The following install log files are written to the log directory:

• installdate-time-stamp.log

• installdate-time-stamp.out

• installActionsdate-time-stamp.log

• installProfiledate-time-stamp.log

• oraInstalldate-time-stamp.err

• oraInstalldate-time-stamp.log

If you start the installer with the -printtime parameter, the timeTakendate-time-stamp.log file is created in the same directory.

F.2.2 Configuration Log Files

To create a log file of your configuration session, start the Configuration Wizard with the -log option, as shown below:

On UNIX:

% ./config.sh -log=log_filename

On Windows:

G:\ config.cmd -log=log_filename

If you specify an absolute path with your log_filename then your log file will be created there. If you only specify a file name with no path, then the log files are created in the WebCenter_ORACLE_HOME/common/bin (for UNIX) or WebCenter_ORACLE_HOME\common\bin (for Windows) directory.

F.3 Need More Help?

If this appendix does not solve the problem you encountered, try these other sources:

• Oracle Fusion Middleware Release Notes, available on the Oracle Technology Network (http://www.oracle.com/technology/documentation)

• My Oracle Support (formerly OracleMetaLink: http://metalink.oracle.com)

If you do not find a solution for your problem, open a service request.