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ISV Partners' Guide

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About BEA Partner Support

This chapter includes the following topics:

 


Partner Support Resources

BEA provides a rich set of resources to support members of our Partner Program. These resources are organized in the following categories:

For comprehensive information about all partner resources and benefits, enrolled partners can access the BEA Partner Program Guide at the following URL:

ftp://pdownload:BUY_ME@ftpna2.bea.com/pub/program/BEA_Partner_Program_Guide.pdf

Partner Enablement Resources

Partner enablement resources are designed to help new partners get started in their relationship with BEA, and to remain connected with the variety of tools, training, news, and partner events that BEA makes available. Resources include the following:

Software Development Resources

BEA's software development resources for partners include the software bundle and support described in Using the Partner Software Bundle, and also the following:

Sales and Marketing Resources

The Partner Program's sales and marketing resources provide the tools and resources to help partners gain access to new markets and develop new business opportunities, and develop new business opportunities. Resources include:

Support Resources

The support resources available to partners include the following:

 


Installing Maintenance Updates

When you distribute software that is either bundled with WebLogic Server or layered on top of it, you need to provide a mechanism for keeping your customers informed about the various versions of WebLogic Server, including service packs and maintenance patches, for which your software is supported.

Note: For the purposes of this document, we assume that your customers have valid BEA support contracts.

Before you establish customer support policies for your software, make sure you have the answers to the following questions about WebLogic Server:

Note: The license.bea file that you generate and distribute, as described in Using an ISV Redistribution License, will continue to be valid for any customers who later use the Upgrade Installer to update their installations with service packs for WebLogic Server. As a result, customers who install your distribution of the initial release of WebLogic Server 9.1 can later use the Upgrade Installer to install a service pack without obtaining a new license.

If, however, you provide an upgrade to your existing customers by supplying a whole new version of WebLogic Server that includes a service pack, then you must generate a new license.bea file and include it in your distribution.

 

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