1 Navigating in Decision Center

Decision Center is a thin client tool for business users to explore, modify, and examine the structure and data gathered by a deployed Inline Service. Decision Center provides a number of reports and editors to allow users to make changes to the Inline Service and redeploy it to Real-Time Decision Server.

Decision Center offers three ways to navigate: the Inline Service Navigator, the toolbar, and the tabs and subtabs.

This chapter contains the following topics:

• Section 1.1, "About the Inline Service Navigator"

• Section 1.2, "About the Decision Center Toolbar"

• Section 1.3, "About Perspectives"

• Section 1.4, "About the Cross Sell Example"

1.1 About the Inline Service Navigator

The left pane of Decision Center is the Inline Service Navigator, a tree structure showing the elements that comprise the Inline Service.

Clicking on any element in the Inline Service Navigator will bring the corresponding reports for that element into the right-hand viewing pane.

Figure 1-1 shows the Inline Service Navigator.

Figure 1-1 Inline Service Navigator

Description of "Figure 1-1 Inline Service Navigator"

1.2 About the Decision Center Toolbar

Many tasks can be accomplished using the Decision Center toolbar. Table 1-1 lists the Decision Center toolbar icons.

Table 1-1 Decision Center Toolbar Icons

Icon	Click this icon to...
	Go up a level
	Go down a level
	Select an Inline Service
	Change perspective
	Promote an Inline Service to a different deployment state
	Redeploy the Inline Service
	Discard changes
	Log out
	Print the current report page

1.3 About Perspectives

Decision Center lets you work with an Inline Service from several perspectives. A perspective defines the initial layout in Decision Center. Each perspective provides a set of functionality aimed at accomplishing a specific type of task, and works with specific types of resources. Perspectives control which elements of an Inline Service are visible, and which reports associated with those elements are visible.

Decision Center has three perspectives: Explore, Design, and At a Glance. The Inline Service Navigator changes according to the perspective you are using.

Custom perspectives can be defined to further control which elements and reports are visible.

This section contains the following topics:

• Section 1.3.1, "About the Explore Perspective"

• Section 1.3.2, "About the Design Perspective"

• Section 1.3.3, "About the At a Glance Perspective"

1.3.1 About the Explore Perspective

The Explore perspective provides a reporting view into an Inline Service. It enables a business analyst to explore the key elements of Oracle RTD Decisions.

1.3.2 About the Design Perspective

The Design perspective provides the most extensive view into an Inline Service.

It enables a business analyst not only to analyze an Inline Service, but also to make modifications to an Inline Service.

These modifications include:

• Adjust and create scoring and filtering rules.

• Adjust weighting for Performance Metrics on Decisions.

• Add and remove segments on Decisions.

• Modify the eligibility rules for choices and choice groups

• Modify the filtering rules of choices and choice groups.

• Deploy an Inline Service to a different server.

• Redeploy an Inline Service after it has been changed.

1.3.3 About the At a Glance Perspective

The At a Glance perspective provides a managerial view into an Inline Service.

The At a Glance perspective gives a high-level summary of Inline Service elements and reports contained in the Inline Service.

1.4 About the Cross Sell Example

To illustrate Decision Center features and reports, this guide uses the cross selling example that is included with Oracle RTD. Ask your system administrator to deploy this example to help you explore Decision Center.

The Cross Sell Inline Service example is a simple implementation of cross-selling and retention decisions for a financial services contact center. As calls come into the center, information about the customer and the channel of the contact is captured.

Based on what we know of this customer, a cross selling offer is selected that is extended to the customer. The success or failure of that offer is tracked and sent back to the server, so that the underlying decision model has the feedback that helps to refine its ability to make a better cross selling recommendation.

We will use the Cross Sell example to explore the reports in Decision Center.