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Siebel Advisor Administration Guide > Working with Advisor Configuration Tables > Creating Cross-Sell and Up-Sell Messages in AdvisorAn Advisor application can act as a virtual sales assistant. If a user configures a product, the Sales application lets the user know that the selection resulted in a valid product. If a user selects a particular product, Advisor can also point the user to a better product for their needs or a product accessory. You provide this guidance by adding exception messages to your Configuration tables. Cross-sells are accessories for a product or any special offers. Up-sells are similar products, usually an upgrade to the currently configured product. There are two steps for adding cross-sell and up-sell messages.
The procedures for each step are described in the following section. They describe adding an up-sell message, but the steps are the same for both cross-sell and up-sell messages. When adding a cross-sell message, substitute up-sell with cross-sell in the instructions that follow. For information on creating cross-sells and up-sells that link to the server-based Configurator, see Example in Runtime Interaction of Advisor Applications with Server-Based Configurator. To add a cross-sell or up-sell message to your data model
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