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Siebel Anywhere Administration Guide > Troubleshooting for Siebel Anywhere > New Upgrade Kit Status: Request SubmittedOccasionally, you might notice that the status of a new upgrade kit remains Request Submitted after several minutes of waiting. This status means that the Upgrade Kit Builder has not yet picked up the server request to build the upgrade kit. There are several possible causes for this delay:
The following paragraphs provide information about troubleshooting some of these problems. Checking for Current Upgrade Kit Builder ActivityThe following procedures provide ways to check whether the Upgrade Kit Builder is busy building another upgrade kit: To check Upgrade Kit Builder activity in a Siebel application
To check Upgrade Kit Builder activity using srvrmgr Checking the Status of Components Related to Upgrade KitsUse any of the following ways to check the status of the UpgKitBldr, SRBroker, and SRProc components:
Troubleshooting Server Request Processor ProblemsIf you find evidence that the SRProc component is not running correctly, then check the following aspects of your server's configuration:
For more information about troubleshooting server problems, see Siebel System Monitoring and Diagnostics Guide. |
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