Siebel Applications Administration Guide > Configuring the Inbox >

Creating Inbox Types

Each Inbox item that is created is assigned an Inbox type. The Inbox type sets the following characteristics for the Inbox item:

  • Action Type

    The action type is the LOV type that determines the actions the user can choose to take on an Inbox.

    For example, there is an action type called UINBOX_STATUS_TYPE. There are the following LOV records of type UINBOX_STATUS_TYPE: Approved, Received, and Rejected. These records represent the actions that the user can take on an Inbox item of this type.

    NOTE:  Because the effect of the action is set for each Item type, this LOV type can be used for many Item types, but the effect of approving or rejecting can be different for each Item type.

  • Category

    The category determines the icon that appears in the Category field for the item in the Inbox. The category field can be useful for querying and sorting Inbox item and Inbox type records. For information about editing the Category icon, see Configuring the Category Icon for the Inbox.

  • Replication Level
  • Integration Object Name
  • Business Object Name
  • Item Expiration Duration (Days)
  • Default Queue Duration (Days)
  • Views and SmartScripts that link to the Inbox item
  • Effects of the actions that the user can choose

This task is a step in Process of Setting Up and Configuring Inbox.

To create an Inbox type

  1. Navigate to the Administration - Inbox screen, then the All Inbox Types view.
  2. In the Inbox Types list, create a new record, and complete the necessary fields in the More Info form.

    Some fields are described in the following table.


    Replication Level

    Select None if you do not want to download Inbox items to remote databases. Otherwise, see Configuring the Inbox for Use with Remote Databases.

    Integration Object Name

    Select a value if an integration object is associated with the Inbox type. This field has is special logic.

    Business Object Name

    Select the feature object that the destination view belongs to.

    Default Queue Duration (Days)

    Type the number of days that the item can stay in the Inbox before the Past Due check box appears selected. This field determines the due date for the item.

    Item Expiration Duration (Days)

    Type the number of days that the item can stay in the Inbox before the item expires. By default, no action is taken when the item expires. The Expiration field appears in the Submitted Items List view.

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