Siebel Applications Administration Guide > State Models > About Criteria for State Transitions >

Example of Simple Criteria


Administrators can specify simple criteria in the Rule Field, Rule Operator, and Rule Value fields in the Transitions view in the State Model view of the Administration - Application screen.

For example, an administrator can create a state transition record to allow users to change the Status field of a service request from an Open value to a Closed value only when the value in the Sub-Status field of the service request is Resolved. Table 71 shows the values that the administrator enters in the fields of the state transition record.

Table 71. Field Values of State Transition Record Containing Simple Criteria
Field
Value

From State

Open

To State

Closed

Rule Field

Sub-Status

Rule Operator

=

Rule Value

'Resolved'

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