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This topic is part of About Assignment Rule Administration.
Siebel Assignment Manager provides the ability to influence a particular candidate to act as a primary assignee for a specific assignment rule. You do so by picking an employee, position, or organization from the Primary Employee, Primary Position, or Primary Organization pick dialog box in the Assignment Rules list. This primary assignee represents the candidate (employee, position, or organization) that is assigned as the primary owner of the assignment object if the candidate passes the criteria for that rule.
NOTE: Typically, you choose a primary assignee when creating an assignment rule, however, you can add a primary to an existing assignment rule at anytime. You must release the rule for the change to take effect.
This task is a step in Process of Defining Assignment Rules.
TIP: The Primary Employee, Primary Position, and Primary Organization fields may not be visible in the initial view. Use the Columns Displayed feature to make the fields visible (right-click, select Columns Displayed, use the arrows to move a field from Available Columns to Selected Columns, and then click Save).
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