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Managing Repair Operation Codes

A repair operation code is a single repair operation that can be performed on an asset, for example, on a vehicle it might be used when refurbishing an engine head. Third-party data providers supply industry-standard repair operation codes in the setup of a code hierarchy. Repair operation data contains a list of all the possible repair operations that can be performed on a vehicle. Siebel Automotive uses the repair operation code data to validate repair operations on warranty coverage, claims entry, and claims validation.

Repair Operation Code Hierarchy

Siebel Automotive administrators can set up a hierarchical structure of repair operation codes that a third party provides. How best to set up these operation codes might depend on how the data is structured by the third-party provider. These operation codes might be set up using a bulk upload of the file provided by the third-party provider or set up manually. Consider the operation code hierarchy example in Table 29.

Use Siebel Enterprise Integration Manager (EIM) to perform a bulk upload of operation code data to the Siebel database. For general information about using Siebel EIM, see Siebel Enterprise Integration Manager Administration Guide.

Repair operation data is generally set up as a multilevel hierarchy. Table 29 shows a four-level hierarchy of the repair operation code. There is a one-to-many relationship between the levels from top to bottom:

• One system can have many assemblies.
• One assembly can have many subassemblies.
• One subassembly can have many repair operation codes.

Creating a Repair Operation Code

This topic describes how to create a repair operation code.

To create a repair operation code

1. Navigate to the Administration - Service screen, then the Repair Operation Code view.
2. Click New.
3. Define the repair operation code by entering data in the warranty product fields. The following table describes some fields.

   Field	Description
   Type	The hierarchical type of the repair operation code. Available values are: System, Assembly, Sub-Assembly, or Repair Operation Code.
   Code	A unique code, assigned by the administrator.
   Description	Description of the code.

4. Define the repair operation times.

Related Topic

Defining Repair Operation Times.