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Siebel Dealer Administration Guide > Managing Warranty Claims > Verifying Warranty Entitlement and CoverageWhen a customer reports a problem with an asset to a dealer or service provider, before any work can commence, the dealer or service provider must obtain information about the warranty coverage for the asset. If warranty coverage exists, the dealer or service provider can proceed with performing the necessary work. This task is a step in Roadmap for Creating and Managing Warranty Claims. |
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