Siebel Dealer Administration Guide > Managing Warranty Claims > Process of Creating a Prewarranty Authorization >

Entering PWA Line Items

Prior to conducting any warranty repair work for any part that has failed during the warranty period, the dealer must seek prior approval from the manufacturer in order to perform the necessary repair work. A warranty claim in the form of a prewarranty authorization (PWA) is submitted to the manufacturer. After the dealer enters the criteria for the PWA, it is submitted to the manufacturer for review and approval. You can enter multiple line items for each PWA.

This task is a step in Process of Creating a Prewarranty Authorization.

To enter PWA line items

1. Navigate to the Warranty Claims screen.
2. Select PWA List, and then a PWA number.
3. From the PWA Line Item List form, click New.
4. Enter the details for the PWA as described in the following table.

   Field	Description
   Operation Code	Enter the operation code for the PWA line item.
   Causal Part Number	Enter the part number for the failed part.
   Sublet	Select this option if the repair of the asset will be carried out by a third-party vendor.
   Claim Type	Enter the type of claim for which the PWA is being created. You can choose from: Extended Good Will PDI Parts Warranty Product Update Campaign Recall Standard Transportation
   Policy Number	Enter the policy number against the repair that is being claimed. NOTE:  The warranty policy number can be entered only if the Claim Type is Standard or Extended.

5. Click Verify.

   NOTE:  If the claim type is standard or extended, a policy must be specified for the PWA.

6. In the PWA Line Details form, enter the details for the line items for the PWA as described in the following table.

   Field	Description
   Work Order Line	If you entered the work order number when you created the PWA, the data from the PWA line item will be transferred to the work order line item. NOTE:  The Work Order Line is an optional field.
   Force Office Referral	Select this check box if you want to send the PWA line item for manual review. After it is submitted, the status changes to Office Referral.
   Trouble Code	Select the trouble code for the claim line that represents the problem that is being reported, repaired, or replaced. For example, a passenger window cannot be raised or lowered. NOTE:  Trouble codes are linked to fault codes. Multiple trouble codes might be linked to a fault code or conversely, more than one fault code might be linked to a trouble code.
   Fault Code	Select the fault code for the claim line that represents the cause of the problem that is being reported, repaired, or replaced. For example, a window regulator is defective. NOTE:  Fault codes are linked to trouble codes and repair operation codes. Multiple fault codes might be linked to a repair operation code or conversely, more than one repair operation code might be linked to a fault code.
   Condition	Describe the condition of the problem.
   Cause	The content in this field automatically displays the description defined for the fault code. You can enter additional text to describe the reason for the damage.
   Repair	Describe the necessary repair to correct the damaged item.

7. In the PWA Line Estimate form, enter the estimate for the repair work as described in the following table.

   Field	Description
   Total Labor	Enter the dollar amount for the labor needed to perform the repair work. Enter the percentage of the labor amount that represents the customer's percentage of the financial responsibility.
   Total Parts	Enter the dollar amount for the parts that are needed to perform the repair work. Enter the percentage of the parts dollar amount that represents the customer's percentage of the financial responsibility.