Siebel Dealer Administration Guide > Managing Warranty Claims >

About Warranty Claims Management

Manufacturers and dealers must balance profitability against costs and comply with industry and government standards and guidelines. Manufacturers and dealers have to implement some level of control by managing warranty claims. By managing warranty claims, it enables dealers to do the following:

• Create prewarranty authorizations.
• Create warranty claims.
• Create work orders.
• Create prewarranty authorizations and warranty claims from work orders.
• Create work orders from a prewarranty authorization.
• Create warranty claims from a work order without a prewarranty authorization.
• Create a warranty claim without a prewarranty authorization or work order.
• Enter line item details for prewarranty authorizations, warranty claims, and work orders.
• Verify entitlement of warranty coverage.
• Update a warranty claim.
• Submit prewarranty authorizations and warranty claims for approval.

Warranty claims management is based on processing workflow and validation rules. For more information on verification and claims processing rules, see About Validation Rules Processing and Exclusions.