Siebel Dealer Administration Guide > Managing Warranty Claims >

Updating a Warranty Claim

Often after a warranty claim is submitted to a manufacturer for approval, the claim might be rejected and returned to the dealer for further clarification or possibly denied. Some reasons for which a warranty claim might be returned include:

• Missing information
• Claim denial
• Claim type

When a claim is returned for further clarification, you can update the line items in the warranty claim to correct the problem and address the reason why the claim was returned. After doing so, you can resubmit the claim for reconsideration. Sometimes it might be necessary to cancel a warranty claim after it has been submitted.

This task is a step in Roadmap for Creating and Managing Warranty Claims.

To update a warranty claim

1. Navigate to the Warranty Claims screen and then Claims List view.
2. Select a warranty claim number.

   The Claim Entry Details screen appears.

3. Click the Line Item Details View tab.
4. Select the repair line that requires updating.
5. Identify the line items for which the claim was returned to you and correct the necessary information.
6. Click Submit.