Siebel Dealer Administration Guide > Managing Warranty Claims > Overview of Warranty Claims Management >

About Work Orders

Work orders are used to capture the detail for the work to be performed by the technician. After a work order is created, prior to starting any repair, the service advisor collects the necessary warranty information and discusses the repair details with the customer. When a customer agrees to the repairs, the work order is assigned to the appropriate technician. After the technician completes the repair, he updates the work order with the labor and parts used to complete the task. The work order is then closed and the customer is charged for the portion for which the customer is responsible. The work order is sent to the manufacturer as a warranty claim for reimbursement. The warranty claim is then approved and processed for payment or sent for additional review by the claims manager.

NOTE:  You can create a warranty claim from a work order. You can perform this action directly in Siebel Dealer or through a third-party application using Web services. For more information on Web services, see Siebel Automotive Guide.