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About Warranty Claim Repair Lines

The repair lines in a warranty claim are used to capture all of the details of the claim, such as operation codes, replacement parts, exclusions, and if applicable, third-party sublet information. For more information on exclusions, see Siebel Automotive Guide.

Warranty Claim Repair Line Statuses

Table 5 shows the various repair line statuses of a warranty claim.

Table 5. Warranty Claim Repair Line Statuses
Status
Description

Draft

When the repair line has been created and has yet to be submitted.

Office Referral

The repair line has been referred to the claims processing office representative for manual review.

Field Referral

The repair line has been referred to the field assessor for review.

Clarification Needed

The manufacturer approving agent has requested more information for the repair line or the repair line requires correction.

Approved

The repair line has been approved by the manufacturer.

Rejected

The repair line has been rejected by the manufacturer.

    
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