Siebel Business Process Framework: Workflow Guide > Options for Configuring a Workflow Process > Configuring a Workflow Process for a Multilingual Environment >

Using Expressions in a Multilingual Environment

A workflow process uses the Display value to get records from tables. Siebel CRM stores data in these tables in Language Independent Code (LIC) to support a multilingual environment. To run a workflow process in a multilingual environment, you can use the LookupValue function that gets the language independent code according to the Display value.

Decision Point Example

Assume a decision point compares Account Status to Active. The Account Status drop-down list bounds the Account Status field. You can set the Compare To property to Expression and set the Expression property to the following code:

[Account Status] = LookupValue ("ACCOUNT_STATUS", "Active")

Business Service Example

To send an email to an expense approver, assume a business service step calls the Outbound Communications Manager. The Comm Recipient Group drop-down list bounds the Recipient Group argument. You can set the Type property to Expression and set the Value property to the following code:

LookupValue ("COMM_RECIP_SRC", "Comm Employee")

For more information about globalization, see Siebel Global Deployment Guide. For more information about defining Siebel Workflow to use MLOV capable fields, see Configuring Siebel Business Applications.