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Siebel Business Process Framework: Workflow Guide > Overview of Siebel Workflow > About Siebel Workflow > Business Requirements That Siebel Workflow Can MeetThe benefits of managing a business process are often not realized because the organization does not manage the business process consistently. This situation can occur due to the large number of business processes that exist in the business environment, or because of the dynamic nature of the information that the process monitors. Managing important events is central to managing a business process. Workflow management is the act of managing an event in a way that properly handles the event. For example, a service department uses processes to manage an open service request or to meet a measurable response time. A workflow process can increase the visibility of these business processes in your organization and make sure that your organization handles them correctly. Siebel Workflow is a customizable business application that allows you to define, manage, and enforce your business processes and establish process automation in Siebel CRM. Siebel Workflow coordinates the process automation technologies that Siebel CRM provides. A workflow process is a graphically sequenced series of automation steps that support a business process. It specifies inputs and outputs for individual steps and for the entire workflow process. A workflow process can be simple, such as entering a product order, or complex, such as managing a call center. A workflow process can perform operations on data, can include conditional logic, and can call a business service, task UI, or subprocess. You can use a workflow process to do the following:
A business is often managed according to the business processes that enforce the following items: The following are some examples of these business processes:
Examples of Meeting Business RequirementsA service department can use a workflow process that meets the following business requirements:
A sales department can use a workflow process to meet the following business requirements:
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