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Siebel Business Process Framework: Workflow Guide > Using Predefined Workflow Policies > Types of Predefined Workflow Policy Programs >
Workflow Policy Program That Sends a Page
Table 45 describes arguments and values for the Send Page workflow policy program type. If you choose a Send Page type of workflow policy program in the Actions view in the Siebel client, such as Send SR Page, then Siebel CRM displays the Send Page Arguments form and the Recipients list. The Send Page Arguments form allows you to define a template that Siebel CRM uses to create the message it sends to the recipient that you add in the Recipients list.
Table 45. Arguments and Values for the Send Page Workflow Policy Program Type
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Numeric Message Template |
Specifies the numeric message if the pager is numeric. |
Alpha Message Template |
Specifies the text message if the pager is alphanumeric. The following phrase is a reserved phrase in Siebel Workflow: Workflow Policy Object
Do not use this phrase in a message. |
Available Substitutions |
Specifies the dynamic fields that you can use in the Alpha Message Template. If the action runs, then Siebel CRM updates the substitution value with the value from the record that meets the workflow policy conditions. |
Note the following:
- Workflow Policies determine how to format the message depending on the type of pager that the person who receives the page uses.
- If none of the message arguments contains a value, then Workflow Policies logs an error message and Siebel CRM does not finish the action.
- Siebel CRM can send a page only to an employee. It stores pager information for an employee in the Employee Administration view. The Siebel database does not store pager information for contacts.
- Siebel CRM can substitute values in a message that originates from the Available Substitutions field.
Using Numeric Paging
Numeric paging is inherently not reliable because of insufficient computer protocols that exist to send a numeric page. If Siebel CRM must send a numeric page, then you can use the Pager Pin field in the employee table to control the delay that occurs between dialing the paging phone number and sending the numeric message. You can add commas to the Pager Pin field. Two commas is equal to approximately a one second delay. It is recommended that you avoid using numeric paging in a Siebel CRM application that is mission critical.
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